Privacy Policy

Last Updated: October 05, 2025

This Privacy Policy explains how Bitnova Framework ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our website, download our software, or interact with our services. By using Bitnova Framework, you agree to the terms outlined below.

1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy applies to all users of Bitnova Framework, including those who download trial versions, purchase licenses, or request support.

2. Data We Collect

We may collect the following types of data:

• Personal Information: Name and email address when you request a trial license or contact support.
• Usage Data: Information about how you interact with our website or software (e.g., download version preferences), collected anonymously where possible.
• Payment Information: Processed through secure third-party payment gateways for plan purchases, not stored by us.

3. How We Use Your Data

We use your data for the following purposes:

• To provide, maintain, and improve our services, including delivering trial licenses and updates.
• To respond to your inquiries or provide customer support.
• To process payments and manage your subscription or purchase.
• To comply with legal obligations or protect our rights.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share data only in the following cases:

• With service providers (e.g., payment processors) to facilitate our services, under strict confidentiality agreements.
• When required by law or to protect our users and services.

5. Security

We implement industry-standard security measures (e.g., encryption, secure servers) to protect your data from unauthorized access, loss, or misuse. However, no online transmission is fully secure, and we cannot guarantee absolute security.

6. User Rights

You have the right to:

• Access, correct, or delete your personal data by contacting us.
• Opt-out of non-essential communications (e.g., newsletters).
• File a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, email us at framework@bitnova.co.ke.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. We encourage you to review this page regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: framework@bitnova.co.ke